Many companies talk about honors, prizes won, articles published, etc. Stuart Kitchens’ experienced, credentialed people have done all these things. What we think more important though, is how customers feel about our work.
This letter notes completion of the third project performed by Stuart Kitchens for us. The first two (remodeling of our kitchen and finishing the basement for a home gym and home theater) were managed by the remarkable David Facey. David, as you must well know, is a pleasure to work with. Clearly the best testimonial of his work is that we returned for a second project and a third. We heartily thank him for his excellent efforts.
It was therefore with some trepidation when we approached Stuart Kitchens for the third project, a second remodeling of the master bath (the first was most definitely not performed by Stuart Kitchens as you will soon see), and found that David was not available for this project. That assignment fell to Judy Bracht. It soon became apparent that we had no need for concern for she addressed the task up to the same standards that we have learned is the hallmark of the company.
We found Ms. Bracht to be a very capable designer. She made excellent recommendations around our intended objectives, and quickly selected materials and supplies that met our needs. Of course the true measure of performance is when difficulties are encountered during the job. As I indicated this was the second remodeling as the first was due to a structural defect in the house (a floor joist that was cantilevered and not attached on one side of the foundation resulting in a sinking floor and water behind the walls). The first effort was not properly performed resulting in a reoccurrence of the original problem. When the (first rate) workmen (Sebastian and Michael) had de constructed the bathroom they found a rotten underlayment and black mold. Judy had not known the extent of the repairs needed and quickly adjusted work and schedule to accommodate the additional repair. Another example of quick adaption is when we collectively realized the floor tile selected for the bath would not be laid on a flat surface. The edge of the original tile was too sharp and uncomfortable underfoot. Judy worked with us to rapidly find a replacement which eventually proved to be an excellent alternative.
In summary, we found Judy Bracht to be a superb representative of Stuart Kitchens and the resulting bathroom is another project well done. Thank you very much.